Shipping Procedures & Policy:
Shipment of all products should be confirmed by a return email. Most common items are in stock, but backorders will occur on occasion. When an item is back ordered we will notify you immediately that there will be a delay and how long that delay will be. Regular Delivery – 7 to 10 Days. For non-stock items, the lead-time varies between 2 to 4 weeks.
Shipping – Cont. U.S. Orders:
We ship your order Ground, prepaid and added freight charges from our Santa Ana, CA facility unless otherwise requested. We can also ship collect via UPS/ Fedex with your account number. Should your order be large enough to ship by common LTL carrier, we will notify you and prepay and add freight charges unless you provide us with a collect shipper number. Most orders will ship within 3 working days for any items in stock and backorders will be shipped as soon as inventory is available.
Shipping Rates – U.S. Only:
Standard UPS ground or UPS Freight LTL rates based on weight and zone delivery
Orders On-Line: Use our secure on-line shopping cart provided by PayPal. Your credit card information is collected on SSL secured server.
We accept Visa and MasterCard, American Express and discover. Please go to the item or items page, select the item or items that you wish to purchase, press “Add to Cart” then fill in all required information on the checkout order form.
Orders by Phone: For a live person, please try between the hours of 8:00 am and 5:00 pm PST Monday thru Friday. Our toll free number is (888) 216-8033
Orders by Fax: Place orders 24 hours a day at: (714) 7405058 via fax.
Orders by Mail: Use our online order form . Print it out and send it to:
221 W Dyer Rd
Santa Ana, CA 92707
We accept personal Visa, MasterCard, Express, checks and money orders. For more information see the payments terms below.
Orders can be charged to your MasterCard, VISA, American Express or with approved credit terms of Net 30 Days (Invoice due date is based on date shipped). If you would like to establish Net 30 day terms, please submit your company credit application. In most cases credit checks will take 1-2 business days. First time orders are encouraged to use their credit card to avoid shipping delays. A Late charge (10% of the invoice amount) is billed on invoices unpaid 15 days after their due dates. Also an interest at 1.5% per month will be accrued on accounts unpaid after 45 days.
Upon receipt of any equipment from Cleatech LLC., customer should immediately unpack and inspect for damage or shortage. The customer should not accept a damaged package unless the carrier makes a “damage or shortage” notation on freight bill or delivery receipt. Service title passes when the shipment is loaded, so customer is responsible for filing and collecting a freight claim. Replacement products must be ordered and to be paid separately.
Product prices do not include crating service fees or other special packaging that may be required. All additional packaging costs are indicated on quotations.
Cleatech maintains an on-site staff of engineers ready to design custom solutions to your specifications. Cleatech will provide formal quotations based on detailed drawings. Custom and special orders may require up to 90% down payment on receipt of order and estimated freight and handling payable prior to shipping. Shipping date estimates begin on receipt of customer approval of drawings and the initial payment. Custom orders are not returnable nor cancel-able without approval from Cleatech and require payment of incurred costs.
You may contact Customer Service at the “Contact Us” page or call us at (888) 216-8033 Monday-Friday; 8 a.m.- 5 p.m Pacific Coast time (PST). You may also write: Cleatech, 221 W Dyer Rd. Santa Ana CA 92707
Please carefully inspect the merchandise immediately upon receipt. If any item does not meet your approval, simply contact Cleatech within 10-days of receipt for a Return Merchandise Authorization and credit (less 25% restocking fee or less 10% credit towards another purchase). Shipping, handling, crating and COD charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned parcels will be accepted freight collect or COD. Cleatech is not responsible for returned merchandise that is damaged in shipping .Important: You must contact Cleatech, for a return authorization number. Without this number, returned merchandise will be refused. This number must appear on the outside of the returned box. Be sure to enclose a copy of your original invoice with your returned merchandise. Items received by Cleatech, which have been damaged as a result of inadequate packaging or neglect by the customer, will be returned to the customer. All items returned for exchange or refund must be new and must include the original packaging materials. Refunds or credits will be adjusted accordingly in the event items are missing or damaged.
Special orders, custom fabricated, non-cataloged, close-outs and products sold ” as is ” cannot be returned.
Also we cannot accept returns for the following items:
- Adding some accessories which required alternation of the standard products in the way it cannot be reversed.
- Upgrade construction material of any product to a special material that are not listed in “Standard features” of the cataloged product.
- Consumable supplies that have been opened or partially used such as gloves, filters.
Please note, for distributed products and the products manufactured by others, the original manufacturer’s return policy to be followed.
Cleatech, maintains the privacy and security of its customers and their personal information. CLEATECH, does not and will not sell, release or give away any of its customer’s information including customer name, address, phone number, e-mail address, credit card information and/or purchases made. CLEATECH, only uses personal information from its customers to complete the transaction and to verify the validity of the purchase and associated credit card charge being made. CLEATECH, may, periodically, use customer’s information for its own internal marketing purposes to notify customers of special sales or promotions. CLEATECH, uses the latest in electronic transaction security technology in it’s shopping cart portion of the website. CLEATECH, guarantees that it will do everything possible to protect and guard the privacy of its customers and their personal information. Please contact us at the “Contact Us” page if you have any questions or concerns.
Copyright © 2016 CLEATECH, All Rights Reserved. The trademarks appearing on the Website and copyright and other intellectual property rights in the materials contained in the Website are either owned by Cleatech or by our advertisers or suppliers. You have no right to use any trademarks displayed on the Website, without the express written permission of the owner of those trademarks. No part of the Website may be reproduced, transmitted or stored (including in any other website or other electronic form) without our consent except that you may print or download to your hard drive extracts from the Website for your own personal use. You indemnify us against any liability incurred in connection with any claim bought by a third party against us (either jointly or severally) arising out of your use of the Website, a breach of these Terms and Conditions or a violation of any rights of another party.
By using this website (the Website) you will be deemed to agree to the following terms and conditions and the privacy statement (collectively, the Terms and Conditions). If you do not agree to any of these Terms and Conditions, please stop using the Website. We, (Cleatech) reserve the right to change, modify, add or remove portions of these Terms and Conditions at any time. Please check these statements and the website periodically for changes. By continuing to use the Website you will be deemed to agree to be bound by any changes.
This Website may contain hyperlinks and other pointers to websites operated by third parties. These linked websites may not be under our control and we are not responsible for either the contents of any linked websites or any hyperlink contained in a linked website. These hyperlinks are provided to you for convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Cleatech. Your access to such websites and use of their products and services is entirely at your own risk and in accordance with any terms contained on the relevant site. We are not responsible or liable for the downloading of software from this Website or from any linked sites.
While we will use reasonable efforts to include accurate and up to date information in the Website, no representation or warranty (express or implied) is given as to the accuracy or completeness or reliability of such information and to the extent permitted by law, we accept no liability or responsibility for such information. We exclude to the extent permitted by law, all liability for any loss incurred by any person as a result of the use of the Website or reliance on information on it.