Terms & Policies

Cleatech, LLC — Terms of Use & Policies

Welcome to Cleatech, LLC (“Cleatech,” “we,” “our,” or “us”). These Terms of Use & Policies (“Terms”) govern your access to and use of the Cleatech website at cleatech.com (“Website”), as well as certain aspects of your relationship with us regarding orders, transactions, shipments, returns, and privacy. By accessing or using our Website, placing an order, or communicating with us, you agree to these Terms in full.

If you do not agree to these Terms, please do not use this Website or purchase products from us. We may revise these Terms at any time, and your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

1. Website Use & Acceptance

By accessing or using this Website, you represent that you are at least the age of majority in your jurisdiction and capable of forming a binding contract. You agree to comply with all applicable local, state, national, and international laws and regulations in your use of the site.

Your use of any linked third-party websites is at your own risk, and Cleatech is not responsible for the contents or practices of those sites. We reserve the right to suspend or terminate access to the Website at any time without notice.

2. Orders & Payment Terms

2.1 Order Placement

  • You may place orders via our online shopping cart, by phone, fax, or mail.

  • All orders are subject to acceptance by Cleatech.

  • Product availability and lead times are estimates and may change.

2.2 Payment Methods

We accept ACH/ Wire transfer, check and major credit cards (Visa, MasterCard, American Express, Discover). For purchase orders and approved business credit accounts, Net 30 payment terms may be available upon credit approval.

Late payments may incur:

  • A 10% late fee on amounts unpaid 15 days after invoice due date.

  • Interest at 1.5% per month on overdue balances.

3. Shipping, Delivery & Title Transfer

3.1 Shipping Terms

  • Standard ground shipments are prepaid and added, unless otherwise arranged.

  • Orders typically ship within 3 business days for in-stock items; lead times vary for backorders.

3.2 Title & Risk of Loss

Product title and risk of loss pass to you when the shipment is handed to the carrier. You are responsible for filing and collecting freight claims for equipment damaged during transit.

Upon receipt of any equipment from Cleatech LLC., customer should immediately unpack and inspect for damage or shortage. The customer should not accept a damaged package unless the carrier makes a “damage or shortage” notation on freight bill or delivery receipt. Service title passes when the shipment is loaded, so customer is responsible for filing and collecting a freight claim. Replacement products must be ordered and to be paid separately.

For the claim purpose,  keep the shipment as intact as possible, including retaining original packaging materials and keeping the product as close to the original receiving location as possible; You may need holding salvage for disposition by the carrier.

4. Return, Exchange & Refund Policy

4.1 General Returns

  • Notify us within 10 days of delivery for a Return Merchandise Authorization (RMA).

  • Approved returns are subject to a restocking fee (typically 10–25%) depending on product type.

4.2 Return Conditions

  • Returned items must be in original, unused condition with all packaging.

  • Shipping and insurance costs on returns are your responsibility.

  • Certain items — custom orders, special builds, consumables once opened — are non-returnable.

5. Custom & Special Orders

Custom and non-catalog items may require up to 90% deposit prior to fabrication. These products are generally non-cancelable and non-returnable without written approval and may incur additional charges if canceled after production begins.

6. Privacy & Data Use

Your use of the Website is also governed by our Privacy Policy:

6.1 Personal Information Use

  • We collect personal information to process transactions and verify purchases.

  • Cleatech does not sell or provide personal customer information to third parties for marketing without consent.

6.2 Security

We use industry-standard security technologies to protect your personal and payment information.

A full Privacy Policy with details on data collection, cookies, and user rights is available at: cleatech.com/privacy-policy (or integrated here as a separate page).

7. Intellectual Property & Restrictions

All content on the Website — including text, graphics, logos, images, and software — is the property of Cleatech or its licensors. You may not reproduce, distribute, republish, download, or otherwise exploit the Website’s content without express written permission.

8. Warranty Disclaimers

Products sold by Cleatech may carry manufacturer warranties. Except where required by law, Cleatech disclaims all other warranties, express or implied, including fitness for a particular purpose and merchantability.

9. Limitation of Liability

To the maximum extent permitted by law, Cleatech and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, or consequential damages arising from use of the Website, products, or services.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Any dispute arising hereunder shall be resolved through arbitration in California or in courts of competent jurisdiction, as appropriate.

11. Updates & Contact

We may update these Terms from time to time.

For questions, contact Customer Service:

  • Phone: (888) 216-8033 / (714) 754-6660

  • Email: Info@Cleatech.com

  • Address: Cleatech, LLC, 2106 N Glassell St, Orange, CA 92865 USA